What Does a Customer Service Representative Do?

Answer:
A customer service representative can work in

a variety of fields, with the primary responsibility of helping customers. customer service representatives often interact with customers on the telephone, although they can also communicate in person, by mail or via email or live chat on the Internet. Customer service representatives must be calm and patient, even when dealing with irate customers.

Some customer service representatives work in sales, either cold calling or following up on leads. Others answer specific questions about products, offer technical support, deal with product returns, or solve problems with orders. When a customer service representative is not able to help a customer, he or she usually refers the customer to a manager or supervisor who has more decision-making power.


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